F.A.Q Customer help
Registration
Log in, click on the menu item "Account" in the upper area, then click on "My account" and on "Change password".
At the top right of our website ''Login'' and ''Register now! ''
At the top right of our website ''Login'' enter your registered e-mail address and click on ''Forgot password''.
Privacy policy
For the purpose of contract processing (including inquiries about and processing of any existing warranty and service disruption claims as well as any statutory updating obligations) in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we collect personal data if you voluntarily provide it to us as part of your order.
Mandatory fields are marked as such, as in these cases we absolutely need the data to process the contract and we cannot send the order without it. Which data is collected can be seen from the respective input forms.
After completion of the contract, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.
Customer support
You can reach us Monday to Friday from 9:00 - 16:00 (except public holidays in NRW-Germany)
By telephone +49 (0) 211 54 555 777 or at info@hb-digtial.de
So that we can help you more quickly, please let us know your order number or article number directly.
You can reach us Monday to Friday from 9:00 - 16:00 (except public holidays in NRW-Germany)
By telephone +49 (0) 211 54 555 777 or at info@hb-digtial.de
So that we can help you more quickly, please let us know your order number or article number directly.
Order
No, registration is not required.
You can also order from us as a guest.
Please make sure you enter your e-mail address correctly, as it will be the link to your order.
If you register later, your previous orders can unfortunately not be assigned.
Advantages of registering, you can view all your orders after you have logged into your account.
Tracking number and invoice will be added to your order and can be checked or downloaded at any time.
Please choose another payment method. The payment methods we accept can be found under the link:
No minimum value.
No order limits, but for larger orders, please contact us directly and we will be happy to make you an offer.
Our business-to-business telephone number: +49 (0) 211 54 555 788
Our business-to-business e-mail: b2b@hb-digital.de
You can reach us Monday to Friday from 9:00 - 16:00 (except public holidays in NRW - Germany)
As we are bound to your purchase transaction, we are unfortunately unable to make any later changes.
You are welcome to contact us to cancel your purchase.
Tel: +49 (0) 211 54 555 777
Availability Mon-Fri 9:00 - 16:00 (except public holidays in NRW-Germany)
After canceling the purchase, you can repeat the order with the desired items and quantities.
As we are bound to your purchase transaction, we are unfortunately unable to make any later changes.
You are welcome to contact us to cancel your purchase.
Tel: +49 (0) 211 54 555 777
Availability Mon-Fri 9:00 - 16:00 (except public holidays in NRW-Germany)
After canceling the purchase, you can repeat the order with the desired items and quantities.
Please send your return exclusively to the following address:
HB-DIGITAL GmbH
Wahlerstrasse 16
40472 Düsseldorf
Düsseldorf, Germany
Please enclose a copy of the invoice (or your order number on a piece of paper) with the package so that we can quickly allocate and process your return.
Unassignable items will be disposed of after two weeks.
You can specify an individual delivery address for each of your orders.
Please note that an order can only have one delivery address. Different items from one order cannot be sent to different delivery addresses.
Yes, our sales-managers will be happy to advise you online, by phone or in person at our office in Düsseldorf.
Our business-to-business telephone number: +49 (0) 211 54 555 788
Our business-to-business e-mail: b2b@hb-digital.de
You can reach us Monday to Friday from 9:00 - 16:00 (except public holidays in NRW-Germany)
Yes, our invoices are issued with VAT shown.
Exceptions:
- Solar products that are exempt from VAT in Germany
- Deliveries abroad that meet certain criteria
Yes, our invoices are issued with VAT shown.
Exceptions are foreign deliveries that meet certain criteria.
We do not offer any assembly or installation services, only shipping.
Delivery
Item value up to € 39,99 - standard shipping DHL, DPD or GLS - shipping costs € 4,90
Item value from € 40,00 - standard shipping DHL, DPD or GLS - free shipping
You can specify an individual delivery address for each of your orders.
Please note that an order can only have one delivery address.
Different items from one order cannot be sent to different delivery addresses.
Yes, you will receive your invoice after shipping.
You will find your consignment number at the bottom of the invoice (under the word ''Delivery/ Lieferung'').
Yes, you are welcome to view our shipping information under the link:
Yes, please enter a valid telephone number with your order.
We cannot send your order without a valid telephone number.