F.A.Q Customer Help

Registration

Log in, click on the menu item "Account" in the upper area, then click on "My Account" and on "Change Password".

Click on "My account" in the header and enter your personal data. Or click on "Order" in the shopping cart. You will then be asked to log in or register to complete the purchase. Then click on the "Register" button.

You can create a new password. Click on "Forgot your password?" in "My Account" and enter the e-mail address with which you registered with us. You will receive an email from us with instructions.

Data privacy

Yes, your personal data is fully protected. For more information, please see the "Privacy Policy" and "Cookie Policy" pages.

Customer Support

You can fill out the contact form.

Please use the following contact form if you have any questions or suggestions: Contact form

The order

No, this is only optional, you can also shop in the HB-Digital online shop without registering.

No, your order is unlimited. However, please note that the number of items available may be limited.

Of course, we also sell our products in larger quantities to retailers to whom we can offer the price discounts.

Unfortunately, it is not possible to change the order afterwards. In this case, you should place a new additional order.

If your orders are to be sent to different delivery addresses, you would have to order the desired items separately.

For purchases within Germany, VAT is already included in the price. For buyers outside Germany, the price is automatically recalculated.

No, your order is unlimited. However, please note that the number of items available may be limited.

No, unfortunately not.

Please see the attached link below: Right of withdrawal.

In this case, you can contact customer service on the website or send an email to info@hb-digital.de.

In this case, you should contact us by email at info@hb-digital.de so that we can come to your assistance.

Please contact us by mail info@hb-digital.de so that we can solve the problem.

For purchases within Germany, VAT is already included in the price. For buyers outside Germany, the price is automatically recalculated.

Delivery

The shipping costs within Germany are 4.90 EUR for the purchase price less than 30.00 EUR. There are no postage costs for the purchase amount of 30.00 EUR or more.

Yes, that is possible.

Yes, you will receive all the necessary information by e-mail. There you will find the link that will help you track your shipment.

HB-DIGITAL GmbH , Wahlerstraße 16, 40472 Düsseldorf, Germany

Yes, we deliver to all EU countries.