More than 5 million customers in 15 years
Welcome to our Customer Service!
If you have any questions, you can visit our FAQ. Here, the most frequently asked questions are collected and answered. If you can't find the answer to your question, please fill out our contact form. We will contact you within 24 hours.
Thank you in advance for contacting us!
Too bad, now we have to go back to the glass ball or read in the coffee grounds to understand our visitors ...
Why do we have to do that? Quite simply, you have forbidden us to watch Your steps on our site with Google Analytics. That sounds dramatically to You, we know. But look at it: we do not even know who YOU are, we just see that SOMEONE looks at our pages, how he/she does that, how long this SOMEONE lingers on the respective pages, etc. We do not know who You are, whether You are male or female, how old You are, how Your weight is - no idea. Nor do we pass this data on to Google, we don not have them not at all! Nevertheless, this data of SOMEONE will provide us with valuable information about our site, we want You to like everything here, that You feel good and - of course - buy our products ...
So we can see where there are problems. If many visitors leave our site during the purchase process while choosing the payment method, we know that something is wrong and can improve it. Sounds good, right? Thats good for You and good for us. So it´s a win-win situation. So let us accompany You on Your way through our store. Deal?
Great, you got it! Now we can work better on our offer again!
Too bad, now we have to go back to the glass ball or read in the coffee grounds to understand our visitors ...
Why do we have to do that? Quite simply, you have forbidden us to watch Your steps on our site with Google Analytics. That sounds dramatically to You, we know. But look at it: we do not even know who YOU are, we just see that SOMEONE looks at our pages, how he/she does that, how long this SOMEONE lingers on the respective pages, etc. We do not know who You are, whether You are male or female, how old You are, how Your weight is - no idea. Nor do we pass this data on to Google, we don not have them not at all! Nevertheless, this data of SOMEONE will provide us with valuable information about our site, we want You to like everything here, that You feel good and - of course - buy our products ...
So we can see where there are problems. If many visitors leave our site during the purchase process while choosing the payment method, we know that something is wrong and can improve it. Sounds good, right? Thats good for You and good for us. So it´s a win-win situation. So let us accompany You on Your way through our store. Deal?
Great, you got it! Now we can work better on our offer again!
